Do you offer free shipping?

Yes, we offer free premium shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.

Can I return an item if it doesn’t fit?

Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition.To start a return, please contact us via our Contact Page or email us at support@susanandkate.co.uk, and we’ll guide you through the return process.

How can I track my order?

Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.

How do I choose the right size?

Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.

What payment methods do you accept?

You can shop safely and securely with the following payment methods:Credit Cards (Visa, Mastercard, American Express)Apple PayGoogle PayShop Pay

Is my payment secure?

Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.

How can I contact you if I have questions?

Our customer support team is always happy to help. You can reach us through the Contact Page or by email support@susanandkate.co.uk We usually reply within 24 hours.

Ella | Warm Hooded Zip Up Jacket – Susan and Kate London

Name: Ella | Warm Hooded Zip Up Jacket
Brand: Susan and Kate London
Price: 54.95 GBP
Availability: InStock

Stylish Warmth Without the Extra Weight

The Ella Warm Hooded Zip-Up Jacket combines modern everyday elegance with comfortable warmth and practical details. With its protective hood and convenient zip-up front, Ella helps you feel comfortable and stylish throughout the cooler seasons.

Its flattering silhouette provides welcome warmth without the bulky feel of a traditional winter coat. Whether you are heading out for a morning walk, enjoying a casual lunch or running everyday errands, Ella makes cold-weather dressing effortlessly stylish.

Why You’ll Love Ella

Comfortable Warmth: Keeps you cosy without feeling heavy or restrictive.
Flattering Feminine Silhouette: The gently fitted shape creates an elegant look while allowing comfortable movement.
Protective Hood: The adjustable hood and raised collar provide additional coverage against chilly winds.
Convenient Zip-Up Closure: The full front zip makes layering simple and allows you to adjust the coverage throughout the day.
Practical Pockets: Spacious pockets keep your phone, keys and other daily essentials close at hand.
Versatile Everyday Style: Pairs beautifully with jeans, trousers, leggings and winter boots for casual and smart-casual outfits.

Comfortable Elegance for Cooler Days

Enjoy a balance of warmth, comfort and timeless style with Ella. The raised collar, adjustable hood and zip-up front make it a practical choice for changeable autumn and winter weather.

From weekend shopping trips and family outings to evening walks and casual getaways, Ella moves effortlessly between occasions. Layer it over your favourite jumper or everyday top for a polished and comfortable cold-weather look.

Specifications

Style: Warm everyday jacket
Neckline: Raised collar with hood
Closure: Full front zip
Fit: Gently fitted silhouette
Length: Mid-hip
Details: Adjustable hood and practical pockets
Season: Autumn and winter
Best For: Everyday wear, casual outings, walking, shopping and travel

FREE HOME DELIVERY

We’ll keep you informed every step of the way, from order to delivery. Enjoy free home delivery on all orders, carefully handled by Royal Mail for fast, reliable service straight to your door.

24/7 CUSTOMER SERVICE

At Susan and Kate London, your comfort goes beyond the fit — it’s part of how we care for every customer. Whether you have a question about your order, need help choosing the right size, or want to know more about returns or delivery, our dedicated support team is always ready to help.

You can reach us anytime by filling out the contact form or emailing us at support@susanandkate.co.uk.

We aim to respond as quickly as possible — because your satisfaction means everything to us.

100% MONEY BACK GUARANTEE

If your order isn’t quite right, no worries — you can return it within 30 days for a full refund. No hassle, no stress, just a simple process to make sure you’re completely happy with your purchase.

SECURE PAYMENTS

Your security is our priority. We offer multiple trusted payment options including Shop Pay, Google Pay, Apple Pay, and all major credit cards — whichever you prefer, your transaction is fully protected.

Every purchase is secured with industry-standard SSL encryption, ensuring your personal and payment information remains completely confidential from the moment you browse to the second your order is confirmed. We never share, sell, or distribute your data to third parties under any circumstances.