What our customers say
I was honestly surprised by the quality. The fabric feels lovely, the sizing was spot on, and it looks much more expensive than it is.
Everything about my order felt elegant, from the packaging to the dress itself. It arrived quickly and looked absolutely gorgeous on.
I ordered a bag and a dress and loved both. The colours were exactly as shown online and the whole look felt polished and timeless.
This is the first online boutique in a long time where everything felt considered. Stylish pieces, easy ordering and excellent service.
The pieces are feminine without trying too hard. I bought one set first and came back for more because the fit was just perfect.
Absolutely lovely experience. The dress felt elegant, comfortable and age-appropriate while still looking modern and refined.
The fit is beautiful and so flattering. I felt confident the second I put it on, and I’ve already had so many compliments.
FAREWELL SALE
Our Farewell Sale is now live.
With heavy hearts, we are sharing this final moment with you.
As Susan & Kate prepares to close its doors, prices have been reduced one last time to thank you for being part of our journey.
Savings are now deeper than ever, but remaining stock is very limited.
Up to 70% off.
Once a piece is gone, it will not be restocked. If you are still able to add it to your basket, it is available for now.
Thank you for your support, your kindness, and for allowing Susan & Kate to be part of your life.
With love,
Susan & Kate.
COMBINE AND GET AN EXTRA 10%+ OFF
Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free premium shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.
Can I return an item if it doesn’t fit?
Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition.
To start a return, please contact us via our Contact Page or email us at support@susanandkate.co.uk, and we’ll guide you through the return process.
How can I track my order?
Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.
How do I choose the right size?
Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.
What payment methods do you accept?
You can shop safely and securely with the following payment methods:
- Credit Cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
How can I contact you if I have questions?
Our customer support team is always happy to help. You can reach us through the Contact Page or by email support@susanandkate.co.uk We usually reply within 24 hours.