30-Day Money-Back Guarantee
We put a lot of care into what we offer, and we believe you’ll love it too. If it’s not quite what you expected, you have 30 days to return or exchange it.
TRUSTED BY THOUSANDS ACROSS THE UK
★★★★★
This dress is absolutely beautiful! I've received so many compliments every time I wear it. The fit is flattering, the fabric drapes perfectly, and I feel amazing in it. I can't recommend it enough, and the customer service was wonderful too!
Sophia S.
London
★★★★★
I've placed several orders now, and the experience has been consistently excellent. Last time, I made a mistake with my delivery address, but the support team corrected it straight away. I'm so grateful for their quick and friendly help!
Ava E.
Manchester
★★★★★
Everything about this order was perfect! Beautiful pieces, fair prices and incredibly fast delivery. The dress I bought worked perfectly for a special occasion, and I'm thrilled with it. I will absolutely be ordering again. Highly recommended!
Camila T.
Newcastle
★★★★★
Delivery was faster than I expected! The tracking updates kept me informed throughout, so I always knew exactly where my parcel was. I'm really impressed by how smoothly everything went from start to finish.
Emma D.
Oxford
★★★★★
This shop genuinely follows through on what it promises. I ordered a dress and a pair of sandals, and both pieces were even better than I had hoped. Delivery was quick and dependable—a refreshing experience compared with other websites I've tried.
Amelia G.
Liverpool
★★★★★
I needed to return something that didn't fit, and the returns process couldn't have been easier. Everything was handled quickly, and my refund arrived without any hassle. You can tell they genuinely stand behind their guarantee. I'm already planning my next order!
Charlotte Z.
Birmingham
Frequently Asked Questions
Do you offer free shipping?
Yes, we offer free premium shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.
Can I return an item if it doesn’t fit?
Absolutely! You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition.
To start a return, please contact us via our Contact Page or email us at support@susanandkate.co.uk, and we’ll guide you through the return process.
How can I track my order?
Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.
How do I choose the right size?
Each product includes a detailed size chart to help you pick the best fit. If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.
What payment methods do you accept?
You can shop safely and securely with the following payment methods:
- Credit Cards (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
- Shop Pay
Is my payment secure?
Yes, your payment is 100% secure. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and seasonal demand, but you will always receive tracking updates by email.
How can I contact you if I have questions?
Our customer support team is always happy to help. You can reach us through the Contact Page or by email support@susanandkate.co.uk We usually reply within 24 hours.